ORANIQUE PRIVACY AND COOKIE POLICY

Last updated: 22 July 2026

1. Introduction

Oranique respects your privacy and is committed to processing personal information responsibly, lawfully and transparently.

This Privacy and Cookie Policy explains:

• What information we collect;
• Why we collect it;
• How it is used;
• Who it may be shared with;
• How it is protected; and
• What rights you have regarding your information.

2. Responsible party

The responsible party for personal information processed through the Oranique website and business operations is:

Oranique
Registration number: 2026/469434/07
Address: 42 Sandvygie Crescent, Doornpoort, Gauteng, 0186
Email: orders@oranique.co.za
Telephone and WhatsApp: 064 504 6001

Information Officer: Aletta Parry
Information Officer email: orders@oranique.co.za

3. Personal information we may collect

Depending on how you interact with Oranique, we may collect:

• Full name;
• Email address;
• Telephone or WhatsApp number;
• Billing and delivery address;
• Order and product details;
• Payment status and transaction references;
• Account login and profile information;
• Communications sent to us;
• Refund and return information;
• Device, browser and website-usage information;
• IP address;
• Cookie information; and
• Marketing preferences and consent records.

We do not knowingly collect complete card details directly through the Oranique website.

4. How we collect information

We may collect personal information when you:

• Visit the website;
• Create an account;
• Place an order;
• Contact us;
• Submit a return or refund request;
• Communicate through email, telephone or WhatsApp;
• Agree to receive marketing communication; or
• Interact with website cookies and technologies.

Information may also be received from service providers involved in payment processing, website operation, fraud prevention and delivery.

5. Why we process personal information

We may process information to:

• Create and manage customer accounts;
• Process payments and confirm orders;
• Prepare, dispatch and deliver products;
• Communicate order and tracking information;
• Respond to enquiries and complaints;
• Process returns and refunds;
• Keep required business, accounting and transaction records;
• Protect the website and detect fraud;
• Improve website performance and customer experience;
• Comply with legal obligations;
• Establish or defend legal rights; and
• Send marketing communication where permitted.

We will not use personal information for an unrelated purpose without an appropriate lawful basis or additional permission where required.

6. Information required to complete an order

Certain information is necessary to process and deliver an order, including the customer’s name, contact information, delivery address and payment confirmation.

If this information is not provided, Oranique may be unable to complete the transaction or deliver the products.

7. Payment processing

Online payments are processed by PayFast.

Information required to complete the payment may be provided directly to PayFast. PayFast processes that information under its own privacy and security practices.

Oranique may receive information such as:

• Payment confirmation;
• Transaction reference;
• Payment status;
• Amount paid; and
• Limited payer details needed to match the payment to the order.

8. Delivery providers

We may share the information necessary to complete delivery with The Courier Guy or another approved courier.

This may include:

• Customer name;
• Delivery address;
• Telephone number;
• Email address;
• Parcel details; and
• Delivery instructions.

Courier providers may contact customers directly regarding delivery.

9. Website and technical providers

The Oranique website is operated using WooCommerce and related website technologies.

Information may be processed by service providers involved in:

• Website hosting;
• Website security;
• Email delivery;
• Technical maintenance;
• Payment processing;
• Order management;
• Data backup; and
• Courier integration.

These providers should only receive the information reasonably necessary to perform their services.

10. Google Analytics and Meta Pixel

Oranique does not currently use Google Analytics, Meta Pixel or similar advertising tracking tools but may introduce them in future.

Before non-essential analytics or advertising technologies are activated, Oranique should:

• Update this Privacy and Cookie Policy;
• Provide appropriate cookie information;
• Implement suitable consent controls; and
• Allow visitors to manage non-essential cookie preferences.

11. Newsletter and marketing communication

Oranique does not currently operate a regular marketing newsletter but may introduce one in future.

Customers will not automatically be enrolled merely because they place an order.

Where newsletter or electronic marketing subscriptions are introduced:

• Customers will be asked to provide appropriate consent;
• Marketing messages will identify Oranique;
• Messages will include an unsubscribe option; and
• Objections and unsubscribe requests will be honoured.

POPIA gives people the right to object to processing for direct marketing and restricts unsolicited electronic marketing except in permitted circumstances.

12. Cookies

Cookies are small data files stored on a user’s device when visiting a website.

The Oranique website may use essential cookies required for:

• Shopping-basket functionality;
• Checkout;
• Account login;
• Website security;
• Order processing;
• Remembering basic website preferences; and
• Maintaining website sessions.

Essential cookies are necessary for the website to function correctly.

Where optional analytics, advertising or personalisation cookies are introduced, visitors will be provided with appropriate information and preference controls.

Users may also manage cookies through their browser settings. Disabling essential cookies may prevent parts of the website from operating correctly.

13. Sharing personal information

Oranique does not sell personal information.

Information may be shared with:

• PayFast;
• The Courier Guy;
• WooCommerce and website providers;
• Hosting, security and technical service providers;
• Professional advisers;
• Accounting and administrative providers;
• Regulators, courts or law-enforcement authorities where legally required; and
• Other parties where the customer has authorised the disclosure.

14. Information processed outside South Africa

Some website, hosting, technical or communication providers may process information outside South Africa.

Where personal information is transferred internationally, Oranique will take reasonable steps to ensure that the transfer is permitted and that appropriate protection is in place.

15. Information security

Oranique uses reasonable administrative, technical and organisational safeguards intended to protect personal information against:

• Loss;
• Unauthorised access;
• Misuse;
• Alteration;
• Destruction; and
• Unlawful disclosure.

No internet-based system is completely risk-free. Customers should protect their passwords and notify Oranique if they suspect unauthorised account activity.

16. Security incidents

Where Oranique becomes aware of a security compromise involving personal information, it will investigate the matter and take appropriate action in accordance with applicable law.

Affected persons and the Information Regulator will be notified where legally required.

17. Retention

Personal information will be retained only for as long as reasonably necessary to:

• Complete the purpose for which it was collected;
• Manage customer orders and enquiries;
• Process refunds and complaints;
• Meet record-keeping obligations;
• Resolve disputes;
• Prevent fraud; or
• Comply with applicable law.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably possible.

18. Your rights

Subject to applicable law, you may ask Oranique to:

• Confirm whether we hold your personal information;
• Provide access to your information;
• Correct inaccurate or incomplete information;
• Delete or destroy information that may no longer lawfully be retained;
• Object to certain processing;
• Stop direct marketing;
• Withdraw consent where processing depends on consent; or
• Explain how your information is being used.

Certain requests may be limited where Oranique is legally required to keep the information.

19. Children’s information

The Oranique website and products are intended to be purchased by adults.

We do not knowingly collect personal information directly from children without the involvement or authorisation of a parent or legal guardian.

20. Privacy requests and complaints

Privacy requests may be sent to:

Information Officer: [Insert full name]
Email: orders@oranique.co.za
Telephone or WhatsApp: 064 504 6001

You may also lodge a complaint with the Information Regulator of South Africa where you believe your personal information has been processed unlawfully.

21. Policy updates

This Privacy and Cookie Policy may be updated when Oranique introduces new technologies, services, marketing tools or processing activities.

The latest version will be published on the website with its updated date.